Employee Retention Certification Program (CERP)
Employee Retention Certification Program (CERP)
Testimonial from Leigh Branham, author of The 7 Hidden Reasons Employees Leave:
"The Retention Institute certification program can deliver immediate ROI to an organization. It provides an opportunity to measurably increase the rate of employee retention, reduce turnover-related costs, and protect the knowledge critical to business growth. This program is not just about reading and test-taking. It's about following a systematic process based an experienced-based understanding of turnover dynamics, and proven steps for preventing and correcting turnover."
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your FREE COPY of Chapter 1, Rethinking Retention in Good Times
and Bad
Webinar - What's the Real Secret to Low Turnover? Accountability! - November 2009
A webinar by Dick Finnegan. Founder, Retention Institute.
Whitepaper/Report - Executive Retention Report: Engaged But Not Married: Restless Executives Poised To Pursue Opportunity Elsewhere - November 2009
The survey reflects the job satisfaction, engagement and career transition motivators and influences, as they relate to executive management retention and leadership churn in companies large and small, public and private across a survey population that spans the United States and nearly every industry.
Podcast - What’s the Real Secret to Low Turnover? Accountability - November 2009
During this seven-minute podcast, Dick Finnegan explains the value of setting retention goals and holding managers accountable for meeting retention goals.
Webinar - Rethinking Retention in the First 90 Days - October 2009
In the latest one-hour webinar from The Retention Institute, Dick Finnegan presents onboarding programs that drive retention, new-hire monitoring processes that enhance keeping the right employees and post-hire activities that bond new hires to supervisors and peers.
Podcast - Rethinking Retention in the First 90 Days - October 2009
Dick Finnegan gives insight to building a bond with new hires in their first 90 days of employment. During the six-minute podcast, Finnegan provides listeners with specific research-based tactics and company best practices to give employers an edge for lowering employee turnover.
Webinar - Rethinking Retention: Hiring Workers Who Stay - September 2009
Dick Finnegan, a recognized leading advisor on employee retention, discusses what companies can do during the hiring process to increase employee retention. Finnegan provides listeners with research-based tactics and company best practices that give employers an edge and lower employee turnover when making hiring decisions.
Article - Hilton's Call Centers: Putting the Strategies and Tactics to Work in a Large Company - September 2009
Facing annual turnover of 55 percent, Hilton Reservations and Customer Care (HRCC) called on The Retention Firm (SM) to conduct a retention review at each of their four centers and implement a program to reduce employee turnover. HRCC found that employee turnover declined at least 20 percent each month for the first four months of the program. Read the full case study to learn about the specific tactics HRCC applied to reduced employee turnover.
White Paper - Turnover Still Vexes Healthcare -September 2009
Despite Great Recession Turnover Still Vexes Healthcare: Systematic Approach Needed to Retain Nurses & Others
"... your chances of having a healthcare worker voluntarily quit on you in 2008 were a full 92% as strong as they were in 2007, when the economy was booming. And it's likely that those employees who quit were the good ones that you most wanted to keep."
White Paper - The Time for Retention is NOW - September 2009
"The Great Recession isn't stopping employees from looking or leaving"
Mass layoffs and high unemployment lead most executives to the logical conclusion that remaining employees feel lucky to have a job. But the data tell a different story.
According to the U.S. Bureau of Labor Statistics (BLS), nearly as many employees voluntarily quit their jobs in 2008 as in 2007. Or said another way, The Great Recession isn't stopping employees from looking or leaving.
Podcast - Rethinking Retention: Hiring Workers Who Stay - September 2009
Dick Finnegan discusses what companies can do during the hiring process to increase employee retention. Finnegan provides listeners with specific research-based tactics and company best practices for lowering employee turnover when making hiring decisions.